Terms & Conditions

Booking Terms and Conditions

Part I of these Terms and Conditions applies to all products and services available through the Site.

Viva Voyage Limited will make the booking on your behalf as a booking agent for the relevant travel supplier(s) concerned and your contract will be subject to the relevant supplier’s terms and conditions which could limit or exclude liability to you (often in accordance with various applicable international conventions). If you wish to review the relevant supplier’s terms you should visit the relevant supplier’s official website to read the terms and conditions.

Your contract will come into existence once the travel supplier or our agency has received your payment in cleared funds and a confirmation invoice has been issued.

Fees for fulfilling purchased travel products and services may be an additional charge included on your reservation which will be disclosed at the time of booking.

You, the User, acknowledge that all content included on this Site, including the information, data, software, photographs, graphs, video, typefaces, graphics, music, sounds, images, illustrations, maps, designs, icons, written and other material and compilations (collectively, “Content”) are intellectual property and copyrighted works of Viva Voyage and/or various third party providers (“Providers”). Reproductions or storage of information or works retrieved from this Site, in all forms, media and technologies now existing or hereafter developed, is subject to the U.S. Copyright Act of 1976, Title 17 of the United States Code.

“VIVAVOYAGE.COM” and “VIVA VOYAGE” are existing or pending marks of Viva Voyage. Other product and company names identified on this Site may be the trademark, trade name, service mark, logo, symbol or other proprietary designation of a third party. The use on this Site of any name, trademark, trade name, service mark, logo, symbol or other proprietary designation or marking of or belonging to any third party, and the availability of specific goods or services from such third party through this Site, should not be construed as an endorsement or sponsorship of this Site by any such third party, or the participation by such third party in the offering of goods, services or information through this Site.

It is a violation of law to purchase a product in a false name or with an invalid credit card. Please be aware that even if you do not give us your real name, your web browser transmits a unique Internet address to us that can be used by law enforcement officials to identify you. Fraudulent users will be prosecuted to the fullest extent of the law.

Unless a Provider has agreed otherwise, all products, services, advice, merchandise and information available through this Site are provided on an “as is”, “as available” basis without warranties of any kind, either expressed or implied, including but not limited to, warranties of title or implied warranties of merchantability or fitness for a particular purpose. Without limiting the above, no warranty or guarantee is made (i) regarding the purchase of any product, (ii) that a User will receive the lowest available price for goods and/or services available through this Site, (iii) regarding the availability of products and/or services through this Site or, where applicable, at any participating retailer or retailer location, (iv) that use of this Site and all software, products or services associated with this Site will be error free, (v) regarding the results that may be obtained from the use of this Site, (vi) regarding the completeness, accuracy, reliability or quality of any information content, data, service, advice or merchandise provided or available through this Site, or (vii) regarding the performance or non-performance of this Site including, but not limited to, any performance or nonperformance in connection with or as a consequence of the passage of time to and beyond the year 2000. You expressly agree that the use of this Site is at your sole risk.

IN NO EVENT SHALL VIVA VOYAGE, INCLUDING ITS OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, AFFILIATES, OR PROVIDERS (COLLECTIVELY, THE “COVERED PARTIES”), BE LIABLE FOR ANY INJURY, DEATH, LOSS, CLAIM, DAMAGE, ACT OF GOD, ACCIDENT, DELAY, OR ANY SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT OR OTHERWISE, WHICH ARISE OUT OF OR ARE IN ANY WAY CONNECTED WITH ANY USE OF THIS SITE OR WITH ANY DELAY OR INABILITY TO USE THIS SITE, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS OR SERVICES OBTAINED THROUGH THIS SITE, EVEN IF VIVA VOYAGE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Further, the Covered Parties accept no responsibilities for any damage and/or delay due to Provider cancellations, shortages, sickness, pilferage, labor disputes, machinery breakdown, quarantine, government restraints, weather or causes beyond the Covered Parties’ control. No responsibility is accepted for any additional expense, omissions, delays, re-routing or acts of any governmental authority. No Covered Party shall be responsible for any Provider’s breach of any warranty including, but not limited to, implied warranties of fitness for a particular purpose or of merchantability, nor shall any Covered Party be responsible for any other wrongdoing of a Provider (including any liability in tort), as to any products and/or services available through this Site. No Covered Party shall be responsible for any Provider’s failure to comply with these Terms and Conditions nor for any Provider’s failure to comply with applicable federal, state and local law including, without limitation, laws governing the sale, warranty, and return of perishables. If, notwithstanding the above, a Covered Party is found liable for any loss or damage relating to the use of this Site, User agrees the liability of any such party shall in no event exceed the fee or charge to the User assessed by Viva Voyage for making a Purchase. Some states, to the extent their law might be deemed to apply notwithstanding the selection of Florida law as described below, do not allow the limitation of liability, so the foregoing limitations might not apply to you.

If you use this Site to purchase products or services for or on behalf of a third party (“Third Party”), you are responsible for any error in the accuracy of information provided in connection with such use. In addition, you must inform the Third Party of all Terms and Conditions applicable to all products or services acquired through this Site including all rules and restrictions applicable thereto. Each User using this Site for or on behalf of a Third Party agrees to indemnify and hold each Covered Party harmless from and against any and all liabilities, losses, damages, suits and claims (including the costs of defense), relating to the Third Party’s or the User’s failure to fulfill any of its obligations as described above.

All comments, feedback, suggestions and ideas disclosed, submitted or offered to a Covered Party in connection with your use of this Site (collectively, “Comments”), shall be and remain the exclusive property of Viva Voyage and may be used by a Covered Party in any medium and for any purpose worldwide without obtaining your specific consent. For example, your Comments could be used on this Site and in radio, television and print advertisements. Your first name, first initial of your last name, and town and state may be used with any Comments you submit. No Covered Party is under any obligation to maintain your Comments (and the use of your first name and first initial of your last name with any comments) in confidence, to pay to you any compensation for any Comments submitted, or to respond to any of your Comments. You agree you will be solely responsible for the content of any Comments you make.

To the extent this Site contains links to outside services and resources, any concerns regarding such services or resources should be directed to the particular outside service or resource provider. None of the Covered Parties guarantees or warrants the accuracy or completeness of the information or content included on the Web sites of these outside services and resources.

User access to all or part of this Site may be terminated or suspended at any time, without notice and for any reason.

Under no circumstances may a purchase be made by a User utilizing this Site unless the User has provided Viva Voyage with the account number and expiration date of a major credit card.

The captions in these Terms and Conditions are only for convenience, and do not, in any way, limit or otherwise define the terms and provisions of these Terms and Conditions.

These Terms and Conditions, and the related Parts of this Agreement relating to each service represent the entire agreement between you and each Covered Party regarding your use of this Site and supersede any prior statements or representations. The internal laws of the State of Florida shall govern the performance of the terms and conditions of this agreement.

Viva Voyage may be deemed to be acting as agent for hotels (collectively, “Hotel Suppliers”) in facilitating the sale of hotel services to you. Viva Voyage does not assume liability for any injury, damage, death, loss, accident or delay due to any act or default of a Hotel Supplier, or by an act of God. Further, no responsibility is accepted for any damage and/or delay due to hotel cancellations, pilferage, labor disputes, machinery breakdown, quarantine, government restraints, weather or causes beyond Viva Voyage’s control. No responsibility is accepted for any additional expense, omissions, delays or acts of any governmental authority.

Hotel services available through this Site are subject to the following restrictions:

All hotel reservations made directly with a hotel are only cancelable or changeable in accordance with the policies of that particular hotel.
Frequent traveler points, upgrades, certificate vouchers and other discounts or incentives may not be applied towards rooms reserved through our Site.

If lodging or other services are canceled by a participating hotel, all sums paid to such hotel for services not performed will be refunded to the User within thirty days of receipt of the funds from the hotel with whom the services were arranged, or if the funds were not sent to the hotel, the funds shall be returned within fourteen days after cancellation to the User unless the User requests the hotel to apply the money to another travel product and/or date

Lodging and all other services are sold to you on a nonrefundable basis. If you cancel any service for any reason, sums paid by you for those services will not be refunded.

Whenever you book a room with the “Lowest Price” icon, we charge your credit card for the full amount immediately. The full amount is the total cost of your reservation and includes the room rate, tax charges and our service fees.

User agrees that if a request for purchase for a hotel reservation is accepted, Viva Voyage will confirm the reservation and forward your credit card information to the hotel in order for the hotel to charge the entire amount of the stay, including standard city and sales taxes, to your credit card.

Depending on the city you select, a local tax or “hotel occupancy tax” may apply. Theses taxes will be added by your hotel and will either be payable at check out, at the discretion of the hotel. When you check in, a photo ID and credit card will be required to secure any additional local hotel occupancy taxes and incidental charges (phone calls, room service, movie rentals, etc.) that you may incur during your stay

Room rates in a city are obtained through the Pegasus System. Rates posted on the Site may not include all available and published room rates. Viva Voyage makes no guarantee or warranty that a hotel room will be available below or within the stated price range. All hotel pricing information available on this Site is subject to change without notice.

Your hotel reservation may be changed or cancelled at any time, subject to a $20.00 cancellation or change fee. In addition, if you do not cancel or change your reservation before the hotel’s cancellation policy period, which varies by hotel (usually 24 to 72 hours prior to your date of arrival), you will be subject to a charge of one-night’s room rate, tax charges and service fees. See the hotel description for each hotel’s cancellation policy period.

The cruise line has reserved the right to cancel or change itineraries at any time.

When you use our website to make a booking, you will need to provide us with credit or debit card details in order to cover the full cost of your trip. You authorize us or an authorized third party to take full payment for the total amount of your purchase. Please note that you may be required to present a credit card at the time of check-in to provide confirmation of authorized card use or to secure any additional charges.

The price of each product or service is regularly reviewed and may go up or down. Promotional or discounted offers on this site are provided at our discretion. All offers are subject to availability and may be withdrawn at any time.

You understand and agree that if you use an FCC or any other type of certificate, credit, coupon, or voucher issued by the cruise line and/or other travel supplier, your discount will decrease and your total cost for your cruise will be higher than we charge other clients who do not have this applied to their booking.

When you make a booking, you guarantee that you have the authority to accept, and do accept these conditions on your behalf and on behalf of all members of your party and, further, if you are making a booking for more than one person, that you are responsible for all payments due from each and every party member for whom you are making a booking. It is your responsibility to ensure that any information which is given to you by us or any of our employees or suppliers is passed on to all members of your party. Any information which we give to you shall be deemed as given to each and every party member for whom you are making or have made a booking.

Due dates and payments schedules vary by cruise line. At the time of booking, either online or over the telephone, you will be advised of the applicable payment schedule or due dates.

Viva Voyage is not responsible for reservations which are canceled due to a failure to make payment. It is your responsibility to make sure that your credit card/debit card charge is approved. Please note that debit cards usually have a maximum daily limit which may be less than the amount that you are attempting to charge with us.

As a courtesy, Viva Voyage will email you at your email address which we have on file to remind you that your final payment is due and to confirm method of payment. If you have questions about your final payment date, then it is your responsibility to call us or email us at customerservice@vivavoyage.com to clarify. In no case will Viva Voyage be responsible for reservations which are canceled as a result of a declined card. Viva Voyage is not responsible for any overdraft or bank charges that you incur as a result of us charging your credit card in accordance with the terms and conditions of this website. Additionally, Viva Voyage reserves the right to cancel your reservation at the close of business on the date that the final payment is due, if the reservation is not paid in full.

All cancellations must be made by an email sent to customerservice@vivavoyage.com.

All changes and/or cancellations are subject to availability, limitations and restrictions of the relevant travel supplier and Viva Voyage.

If you wish to change or cancel any part of your booking, a Viva Voyage administration fee will apply. Fees are as follows: Viva Voyage charges a $25 per person change fee for any changes to a booking plus any applicable fees imposed by the travel supplier. There will be a $50 per person cancellation fee to be charged by Viva Voyage plus any cancellation charges imposed by the travel supplier for any cancelled reservation.

Prior to cancelling, it is your responsibility to review any potential penalties and/or cancellation fees that may be accessed by the travel supplier and/or Viva Voyage. Therefore, we strongly recommend that you contact customer service by phone to discuss any potential penalties or fees before emailing your cancellation request.

Viva Voyage charges a 50.00 USD per person fee for ALL changes to passenger information, including but not limited to, name changes or spelling corrections.

If you believe you have found a lower rate than the rate you have paid, send in your claim to us in accordance with the below and we will investigate and, if applicable, issue you with a refund for the difference. The following requirements must be met:-

1. The refund must be claimed within 24 hours of the time of booking.
2. Only prices from online travel retailers will be matched and the cruise at the lower price must be offered by a U.S. Travel Agent.
3. The claim must be based on a like for like comparison of the same type of room category and occupancy on the exact same ship, including all the same options (e.g. inclusive of service charges and taxes) and be for the same dates as actually booked.
4. The cruise at the lower price must be available immediately by an online booking to the customer. Cruises that are not available for immediate purchase on the competitors’ website are excluded. (eg. You should not have to call the agency to book)
5. The cruise at the lower price must not be a special offer price, group pricing, a promotional price, or part of a package.

All cancellations must be made by an email sent to customerservice@vivavoyage.com. Reservations will not be considered cancelled until you receive an email back from customer service confirming that your reservation has been cancelled. It is strongly recommended that you follow up your cancellation email with a phone call to 866-408-8482 to confirm that we have received it.

If travel insurance is not purchased, there will be a 50.00 USD per person cancellation fee to be charged by Viva Voyage plus any charges incurred by the cruise line for any cancelled reservation.